Team Member Travel Program
Frequently Asked Questions
The Team Member Travel Program and the Hilton Family Travel Program, provide eligible Team Members with discounted room rates at any of our exceptional owned, managed or franchised hotels and resorts, subject to applicable taxes and hotel guarantee and cancellation policies. Team Members may enjoy these benefits for leisure travel only. These benefits do not apply when traveling on business. Team Members are responsible for settling all charges upon check-out. Please note that Hilton Worldwide reserves the right to change or cancel either program, at any time and without notice.
Inappropriate use of the Team Member or the Hilton Family Travel Program by a Team Member may result in disciplinary action, up to and including termination. Hilton Worldwide reserves the right to audit compliance with the programs at any time and without notice and does so regularly.
The Team Member Travel Program daily rate will vary by hotel brand. The daily rates under the Hilton Family Travel Program are variable and are set by the individual properties. Note that the discounted rate offered by a hotel under the Hilton Family Travel Program will not always be lower than the discounted rate made available by the hotel to the general public (e.g., through an on-line discount travel site).
How do I know if I'm eligible?
Participation in the Team Member Travel Program and Hilton Family Travel Program is open to all regular, full and part-time Team Members of Hilton Worldwide, its subsidiaries, and owned, managed and franchised hotels in the Hilton Worldwide Portfolio ("Eligible Employees").
Who is not eligible?
- Members of management and ownership companies not working at the property are NOT eligible for this benefit.
- Employees working at leased functions at the property (e.g., restaurants, parking, gift shops, coffee shops, etc.)
- Contractors working for Corporate offices
When do I become eligible for the program?
Both programs are available to Eligible Team Members immediately upon hire, without any wait period.
Can I use reservations already made if I leave employment with Hilton?
Who can I bring?
A Team Member using the Team Member Travel Program may bring family members. However, the Team Member must be present at check-in to use the Team Member Travel Program. The Hilton Family Travel Program can be used for the Team Member’s family when the Team Member may is not available to accompany them. Rooms obtained for any other individuals will be subject to the hotel's prevailing rates.
Where can I go?
You may request your reservation at any hotel in the Hilton Worldwide portfolio of brands within the Americas EXCEPT any location where you are regularly employed. Team Members may not reserve discounted rooms at the hotels at which they are employed.
Hilton Family Travel Program rates may also be available at other properties around the globe.
How many rooms can I reserve? How long can I stay?
You may reserve up to two rooms per stay under each program. As the Team Member Travel Program and the Hilton Family Travel Program are separate, independent programs, you may, subject to availability, reserve up to four rooms per stay at a hotel - two rooms under the Team Member Travel Program and two rooms under the Family Travel Program.
You may stay for up to seven consecutive nights at the discounted rate per stay.
How far in Advance may I book my room?
Reservations may be booked up to one year in advance at any of the hotels under either the Team Member Travel Program or the Hilton Family Travel Program. Reservations at Conrad Hotels & Resorts must be made no fewer than 14 days in advance of arrival. Reservations at Hampton Innby Hilton, Homewood Suites by Hilton and Home2 must be made no fewer than 7 days in advance of your scheduled arrival. Reservations at Embassy Suites hotels must be made no fewer than 3 days in advance of your scheduled arrival. Reservations at Waldorf Astoria Hotels & Resorts, Hilton, Doubletree by Hilton, and Hilton Garden Inn hotels may be reserved up to your day of arrival.
Reservations may not be held in different hotels over the same dates unless one of the reservations is made through the Team Member Travel Program and the other reservation is made through the Hilton Family Travel Program. A second reservation under a program cannot be made for the same hotel until the first stay under that program is completed. Exceptions may be granted for certain trips (i.e., a person driving to and from a destination and requiring overnight accommodations during the trip).
Team Members can only have a maximum of 28 active TMTP room nights confirmed at any given time. HHonors points will not be accrued for any TMTP or HFTP travel. No HHonors offers can be combined or redeemed in conjunction with these programs.
How do I make my Reservations?
You may search for a hotel and book your room online at http://www.hilton.com/tmtp. No reservations will be taken by telephone. You, the Team Member, must make all reservations, even if you will not be traveling with your family members.
Where do I get the Travel Passport?
After you've confirmed a reservation, visit your Human Resources Department with your confirmation number and obtain a signed Team Member Travel Passport or Hilton Family Travel Passport. If your hotel does not have a HR department, you may obtain your validated passport from your General Manager. The original passport must be presented at check-in. Hotels will not accept faxed or copied passports.
What if I have a change of plans?
If you must change or cancel your reservation, you may do so online or by calling 1-877-54-ROOMS. The rooms available through this program are subject to all cancellation, deposit, and guarantee policies in place at each hotel. Team Members who do not cancel within the hotel's cancellation window, and do not arrive for their stay, will be charged at the published rate. Team Members are responsible for settling all charges upon check-out.
HHonors points will not be accrued for any TMTP or HFTP travel. No HHonors offers can be combined or redeemed in conjunction with these programs.
Occasionally, a hotel may find itself in an overbooked situation. TMTP and Family program reservations are to be honored as any other reservation. Walk policy rules apply the same to TMTP and Family programs as to any other reservation type.
Team Members of Owned and/or Managed locations should refer to the SPI for further information on the Team Member Travel Program.